Privacy Policy

Introduction

Welcome to the Interview Ace Privacy Policy. At Interview Ace, located at 12 Acacia Avenue, Sydney, NSW 2000, Australia, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our website, courses, and services. This policy applies to all users of Interview Ace, including visitors, course participants, and subscribers. By using our services, you consent to the practices described in this policy.

Interview Ace Pty Ltd is dedicated to maintaining the trust and confidence of our customers and website visitors. We understand the importance of privacy and are committed to being transparent about how we collect, use, and protect your personal data. This Privacy Policy is designed to meet the requirements of the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth) and other applicable data protection laws.

If you have any questions or concerns about our Privacy Policy or our data practices, please do not hesitate to contact our Data Protection Officer at privacy@interviewace.com.au or call us at +61 7 7360 1118.

Data Collection Practices

We collect various types of information to provide and improve our services. The types of data we collect include:

• Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide when you register for our courses, subscribe to our newsletter, or contact us.
• Payment Information: When you purchase our courses, we collect payment information, such as credit card details, through secure payment processors. We do not store your complete payment details on our servers.
• Usage Data: We collect information about how you use our website and courses, including the pages you visit, the time you spend on each page, the links you click, and the videos you watch.
• Device Information: We collect information about the device you use to access our services, including the device type, operating system, browser type, and IP address.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. You can control the use of cookies through your browser settings, as detailed in our Cookies Policy .

We collect this information through various means, including:

• Directly from you: When you provide information through our website forms, during registration, or when contacting our support team.
• Automatically: Through the use of cookies and tracking technologies when you visit our website.
• From third-party sources: Such as payment processors and analytics providers.

Data Usage

We use the collected data for the following purposes:

• Providing and Improving Services: To deliver our courses, personalize your learning experience, and improve the quality of our services.
• Communication: To communicate with you about your account, course updates, promotional offers, and important announcements.
• Payment Processing: To process your payments for course enrollment and subscriptions.
• Analytics: To analyze website traffic, user behavior, and trends to improve our website and services.
• Marketing: To send you marketing communications about our courses and services, which you can opt out of at any time.
• Legal Compliance: To comply with legal obligations, such as responding to legal requests and enforcing our terms and conditions.

We may also use your data for research purposes, such as analyzing the effectiveness of our courses and identifying areas for improvement. Any research will be conducted in a manner that protects your privacy and anonymity.

Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use industry-standard encryption technologies to protect your data during transmission and storage.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.
• Data Backup and Recovery: We maintain regular data backups and have disaster recovery plans in place to ensure the availability of your data in case of an emergency.
• Secure Payment Processing: We use secure payment processors to handle your payment information, and we do not store your complete payment details on our servers.

Despite our best efforts, no data transmission over the internet or electronic storage system is completely secure. Therefore, we cannot guarantee the absolute security of your information. In the event of a data breach, we will notify you as required by applicable laws.

Data Sharing

We may share your personal information with the following categories of recipients:

• Service Providers: We share information with third-party service providers who assist us in providing our services, such as payment processors, email marketing providers, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: We may share information with business partners who offer complementary products or services that may be of interest to you. We will only share your information with your consent.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, such as in response to a subpoena or court order.
• Affiliates: We may share information with our affiliates for internal business purposes, such as to improve our services and coordinate our marketing efforts.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties for marketing purposes.

User Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Erasure: You have the right to request that we erase your personal information, subject to certain exceptions.
• Restriction of Processing: You have the right to request that we restrict the processing of your personal information, subject to certain exceptions.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Objection: You have the right to object to the processing of your personal information, including for marketing purposes.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact our Data Protection Officer at privacy@interviewace.com.au or call us at +61 150516417. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Contact Information

If you have any questions or concerns about our Privacy Policy or our data practices, please contact us:

Data Protection Officer: Lachlan O’Connell

Email: privacy@interviewace.com.au

Phone: +61 3 9691 1574

Address: 12 Acacia Avenue, Sydney, NSW 2000, Australia

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au .

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will post any changes to our website and notify you as required by applicable laws. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.